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WHAT CAN I DO IF THE RECIPIENT HAS LOST THEIR E-GIFT VOUCHER CODE?

Please contact us directly on customerservice@salcombedistilling.com with the original order number and we will locate your e-gift voucher details.

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CAN I BUY MULTIPLE E-GIFT VOUCHERS IN ONE ORDER OR PURCHASE AN E-GIFT VOUCHER WITH OTHER PRODUCTS?

When purchasing an e-gift voucher, you will go directly to checkout after clicking purchase, to complete the transaction.  For multiple e-gift cards you will need to do a transaction for each individual e-gift card.

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HOW CAN THE RECIPIENT CHECK THEIR BALANCE?

The recipient will receive an initial email with the e-gift card balance. After entering the e-gift voucher code at checkout, they’ll see the remaining balance if there is any.

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CAN I APPLY A DISCOUNT CODE WHEN PURCHASING AN E-GIFT VOUCHER?

You are unable to apply discounts to an e-gift voucher purchase.

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CAN MORE THAN ONE E-GIFT VOUCHER CODE BE USED ON AN ORDER?

Yes. Multiple e-gift voucher codes can be used to pay for an order.

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DOES MY E-GIFT VOUCHER EXPIRE?

All gift vouchers which are not redeemed within 12 months of their purchase date will expire and are non-refundable.  No cash equivalent can be given.

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CAN I USE THE E-GIFT VOUCHER AS PART PAYMENT AT CHECKOUT?

Yes. If the order total exceeds the value remaining on the gift card, you can pay the remaining balance using standard payment methods.

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CAN AN E-GIFT VOUCHER BE REDEEMED IN STORE?

E-gift vouchers can only be redeemed on our website.

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HOW WILL I RECEIVE MY E-GIFT VOUCHER?

An email confirmation and e-gift voucher will be sent to you when your payment is successful.

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HOW LONG IS AN E-GIFT VOUCHER VALID FOR?

An e-gift voucher is valid for 12 months from the date of purchase.

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